H2 Platinum Lourdes

Arriving/leaving Instructions

Know before you go

• Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with a photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
• Pool access available from 6:00 AM to 10:00 PM
• One child aged 4 years old or younger stays for free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guest rooms.
• This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
• Guests can access their rooms with a mobile device.

Special instructions

Front desk staff will greet guests on arrival at the property.

Minimum age

Minimum age: 18